Shipping Policy

Shipping Policy

Thank you for supporting EcloArt! We want to make sure your artwork arrives safely and that you have all the information you need before placing your order.

Processing & Handling Times

Please allow the following processing times before your order is dispatched:

• Original artworks & handmade items (clay art, greeting cards): 5–10 business days (only for the ones available for purchase, doesn't include the custom made as they take a few months to deliver). Each piece is handcrafted and carefully prepared, so we appreciate your patience.
• Art prints (Gelato print-on-demand): 5 - 10 business days for production, plus shipping time. Prints are produced and shipped directly by our print partner, Gelato.
• Digital downloads (Affirmation Cards): Available immediately after purchase — no shipping required.

New Zealand Shipping

We ship domestically via NZ Post. Rates are calculated by order value:

• Standard shipping: From NZD $8 — NZD $40, tiered by order value, size and weight.
• Estimated delivery: 3 - 5 business days after dispatch

International Shipping

We ship worldwide! International rates vary by destination and the type of item ordered.

A3 Prints & Small Items

• Australia & Asia: approx. $10 NZD
• Rest of World (including USA, Canada, Europe, UK): approx. $10 – $35 NZD
• Estimated delivery: 7–21 business days after dispatch, depending on destination and customs processing

Original Artworks & Larger/Heavier Items

Original Plasticine pieces, require specialist packaging and incur higher shipping rates due to their size, weight, and the care needed to ensure safe transit.

• United States: $300 – $800 NZD for larger/heavier pieces
• Other international destinations: rates calculated at checkout based on weight and dimensions.

If you have questions about shipping a specific original artwork to your location, please contact us before placing your order and we'll find the best option for you.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees charged by your country's customs authority. These charges are not included in our product prices or shipping rates and are the responsibility of the buyer.

We are unable to predict or control these fees. We recommend checking with your local customs office for more information before ordering. We are required by law to declare the full value of orders on customs documentation.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available. Gelato print orders will include tracking from the Gelato fulfilment network.

Lost or Damaged Parcels

If your order arrives damaged or goes missing in transit, please contact us within 14 - 21 days of the expected delivery date and we will do our best to resolve the issue.

Questions?

If you have any questions about shipping, feel free to reach out via our Contact page or email us directly. We're happy to help!